Design of furnishings and constructive detail engineering.Monitors were incorporated to facilitate the instructions of use and communications of Mi Movistar and 811 advantages, with the possibility of being also used as an advertising circuit.Modular, flexible, furnishings were designed, easily adaptable to the different sized of the self-service areas, with space for equipment and devices: PC, portables, pads, or phones.Increase the number of self-service stations within the areas of experience of Movistar Service Centers.The developed proposal achieved the desired goals: A flowchart was designed to determine the clients’ and Movistar’s actions regarding the client, in terms of approximation, orientation, interactions, comparison and purchase.īased on the previous diagnostic, the furnishings were designed consisting of 2 elements (Walls and Islands), taking into consideration the criteria of modularity, flexibility, ergonomics and optimization of the materials. Make sure that the installation of the furnishings, displays and graphic design are sufficiently flexible to satisfy a variety of configurations and conditions of the local market.Īn analysis of the present situation was carried out in the experience areas of the client.Incorporate a communications system to the environment of the Self-service area, with an advertising circuit.Define distribution of spaces or layout of furnishings of Mi Movistar family on walls and islands. As the UX Lead responsible for innovation and automation of the Mi Movistar App, my job was To lead the team to achieve a great user experience and.Design the architecture concept, furnishings, detail engineering and computation in a Service Center.Document in blueprints and renders of the constructive details of the furnishings family.Design of the area of experience, a modular exhibition furnishings of Mi Movistar Self-service and Call Center 811, to be installed at the Service Centers.This Self-service Furnishings Project presented to us the following challenges: Telefonica Movistar needed the conceptual development of furnishings for Movistar Self-service, in the area of experience of Movistar Service Centers.
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